These Terms & Conditions (“Terms”) govern your use of our website foodylucknow.shop and our services provided through WhatsApp.
By accessing or using our website or placing an order, you agree to these Terms.

1. Service Overview

Foody is an online restaurant and food ordering platform where customers can browse menu items and place orders through WhatsApp for home delivery or pickup.

2. Orders & Payments

• All orders must be placed via WhatsApp using the chat option available on the website.
• Orders are confirmed only after a WhatsApp message acknowledgment from our team.
• Prices listed on the website are subject to change without prior notice.
• Payment methods may include cash on delivery or online payment (if offered).
• Foody reserves the right to refuse or cancel any order if the item is unavailable or in case of suspected misuse.

3. Delivery

• Delivery times depend on location, weather, and kitchen load.
• We strive to deliver promptly, but delays may occur.
• Delivery charges (if applicable) will be communicated before confirming your order.

4. Cancellation & Refund Policy

• Orders can be cancelled within 5 minutes of confirmation via WhatsApp.
• Once food preparation has begun, cancellation or refund may not be possible.
• Refunds (if applicable) will be processed within 3–7 business days via the original payment method.

5. Food Quality & Liability

We prepare all food items fresh and maintain hygiene standards.
However, Foody shall not be held responsible for:

• Allergic reactions due to undisclosed ingredients
• Customer negligence after food delivery
• Delays caused by factors beyond our control (traffic, weather, etc.)

6. Use of Website

You agree not to misuse our website for unlawful activities or interfere with its functionality.
All content, images, and trademarks on the site belong to Foody and cannot be copied or reused without permission.

7. WhatsApp Usage

By initiating a chat or placing an order via WhatsApp, you agree to receive:

• Order-related messages and updates
• Promotional offers (you can opt out anytime)

8. Limitation of Liability

Foody will not be liable for any direct, indirect, or incidental damages arising from:

• Use or inability to use our website or services
• Food quality issues not directly caused by us
• Technical interruptions or communication failures

9. Governing Law

These Terms are governed by the laws of India.
Any disputes shall be handled under the jurisdiction of the courts of Lucknow, Uttar Pradesh.

10. Contact Us

For any questions or concerns:
📧 Email: support@foodylucknow.shop
📱 WhatsApp: +91 90261 99368